2021 Operational FAQ
Will signage clearly state the expectations for guests visiting?
Yes – Shepler’s has clearly marked signage near boarding areas, at ground transportation stops, in guest bathrooms, and other high traffic areas assisting guests in navigating our new normal
What should guests do to assist in assuring a safe and comfortable experience?
Mind your space. We ask that guests respect their own personal space and the space of those around them by maintain adequate space whenever possible. When in lines or while boarding we also ask that guests keep an appropriate distance from the guests in front of you at all times.
Are there new cleaning processes in place?
Yes – while housekeeping and maintenance have always been top priorities, guests will now notice even more cleaning and sanitizing of our motor vessels, high touch areas, guests bathrooms, ground transportation vehicles and more.
Will motor vessels be cleaned regularly?
Yes – each motor vessel will be completely sanitized via a fogging machine at the conclusion of every one-way arrival. In addition, each motor vessel will be thoroughly deep-cleaned every evening.
Will masks be required?
Yes – for all cast members in high traffic public areas will be required to wear a mask. In addition, under President Issued Executive Order (13998) all Shepler’s guests are required to wear masks while visiting, including while underway aboard a Shepler’s ferry boat and on board our overland transportation such as buses and trams.
Are Masks required on Mackinac Island?
Yes – the City of Mackinac Island supports Michigan Department of Health and Human Services’ Gatherings and Face Mask Order dated March 19, 2021. Please visit cityofmi.org for Mackinac Island Policies and regulations.
Will Shepler’s ferry boats be full to capacity?
While Shepler’s decision to reduce capacity of our vessels has given many guests a reason to choose Shepler’s during the 2020 season, the signature first class service of our crew members and the experiences they deliver to guests every day have proven to continue through these times. With the introduction of new cleaning services, Shepler’s has decided to run at full capacity for the 2021 season.
What is Shepler’s doing to assure that cast members are healthy?
Each cast member is completing a good faith health questionnaire at the beginning of every shift to provide critical information in determining symptoms and possible infection.
Will ground transportation be cleaned regularly?
Yes – our ground transportation drivers, as well as our seasoned maintenance team, will be cleaning all high touch areas on vans, shuttles, and trams regularly throughout the day with our fog machine.
Will tram stops be cleaned regularly?
Yes – tram stops will be thoroughly disinfected throughout the day with a hydro backpack sprayer.
Will luggage retrieval be handled differently this season?
Yes – Shepler’s will be limiting the number of guests permitted entry into the luggage retrieval areas at a time. Please be patient and courteous as guests in front of you retrieve their bags during your wait.
Will hand sanitizer be available for guest use?
Yes – Shepler’s has installed 77 hand sanitizer stations throughout the operations in Mackinaw City, St. Ignace, and Mackinac Island.
Have sneeze guards been installed at ticketing and other guest contact areas?
Yes – this includes installation inside our Mackinaw City and St. Ignace office areas.
Will Shepler’s accept cash for ticket purchases?
Yes – however, Shepler’s is encouraging online purchases and the use of credit cards in person at all ticket windows.
Will Mackinac Island State Historic Park guidebooks be available for sale this season?
Yes – Guidebooks will be sold aboard all ferries to Mackinac Island by a contact free process.
Will I be safe while visiting Shepler’s Mackinac Island Ferry?
Please remember that the risk of exposure to COVID-19 exists in any public place where people gather. At Shepler’s Mackinac Island Ferry, we’re working diligently to make constant changes to our operation, continually working to provide a safe environment for our guests. We ask that guests do their part by following the guidelines below when visiting:
- Should you be displaying symptoms of COVID or known to be COVID positive or should you have been exposed to someone displaying symptoms or someone known to be COVID positive, we ask that you refrain from visiting.
- Please be sure to wash your hands often throughout the day.
- Please be respectful of other guests, and be mindful not only of your personal space but the space of others, keeping reasonable distance whenever possible.
- Please note that masks are required for all guests of Shepler’s Mackinac Island Ferry.
- Please avoid touching unnecessary common objects whenever possible.
Updated Tuesday, April 20, 2021 at 1:00pm.