Greetings from Shepler’s Mackinac Island Ferry.  Please know that we are closely monitoring the current situation surrounding the spread of COVID-19.  Please see information below and continue to check back as this message will update every Friday or sooner as needed while we approach the start of our 2020 season.

Passenger Refunds
All round trip ferry tickets are valid for travel at any time during our 2020 season.  For that reason, we are not at this time offering refunds for any ferry tickets.  Our 2020 passenger service begins April 21 (St. Ignace) and April 24 (Mackinaw City) and we are still ready and able to open on time, as scheduled, and with the same first class service we’ve been providing for 75 years, pending state and federal guidelines for travel.  Refund information will be updated at a minimum of each Friday as we move closer to our season opening.  Please feel free to check back for updates.

Office Hours
Our office is now temporarily closed and will reopen on Thursday, April 2.  Phone lines are not being monitored as there is no additional information available at this time.  Please check back here for information as it becomes available.  We look forward to speaking with you April 2 regarding any inquiries.

Monitoring
Please know that members of our team are working diligently to monitor the situation at a local, state, and national level.  The Mackinac Island Tourism Bureau has established a Public Health Task Force on which our president Chris Shepler is a sitting member.  The task force is assuring timely industry updates to area businesses, and subsequently our Mackinac Island visitors.  In summary, we’re very much on the pulse of this global situation and how it may potentially impact our upcoming season.

Safety and Security
As always, the safety and security of our guests is a top priority.  That’s never changed.  Be assured that we’ll continue that promise by making all necessary adjustments to our maintenance and housekeeping routines as necessary.  We’ve always gone above and beyond, and we promise you that will continue.

Michigan’s Stay Home, Stay Safe Order
The State of Michigan ordered a “Stay Home, Stay Safe” order effective March 24.  We will continue to monitor and adhere to both state and federal orders as they pertain to our operation.  We appreciate your continued patience during this time.

On behalf of our entire crew, we thank you for choosing Shepler’s Mackinac Island ferry and we can’t wait to see you right here, with us, real soon.  We look forward to your upcoming Mackinac Island experience!

Posted March 13, Updated March 27, 2020

2 Comments

Richard Hojna

As always you show that you care deeply about your guests and company thank you. When will we be able to purchase our resident island passes for 2020?

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Kathleen Johnson

Why thank you Richard. Resident passes are currently available! Please email office@sheplersferry.com or call 231.436.5023 to speak with Amy. If you have access to a digital photo, you’ll be able to process your entire pass via email! Thank you for your continued support and for being a fan of Shepler’s. We look forward to seeing you real soon. Have a wonderful day.

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