Ticket Purchase Policy
By completing a ticket purchase, you are agreeing to abide by the Ticket Purchase Policy.
Ferry Tickets
All ferry tickets and parking purchased online are non-refundable. Each ticket is a limited revocable license and may be revoked at the sole discretion of the sponsoring organization. In addition, Shepler’s Ferry is not responsible for lost, stolen or damaged property. Please check the selected schedule information carefully before check out, ticket purchases are final and are not refundable or changeable. There will be no refund or reschedule for any unused services.
Labor Day Direct Departure Tickets
In the highly improbable and unlikely event that the Mackinac Bridge walk is cancelled, the following process will be followed.
- If walk is cancelled prior to 5:30am on Labor Day: All guests will receive a 100% refund. Should this happen, all guests should visit our website after 12pm on Labor Day for details on receiving their full refund.
- If walk is cancelled after 5:30am on Labor Day: Guests who have already departed should immediately proceed to the nearest Shepler’s dock for direct an complimentary ferry service back to their original departure location and will NOT receive a refund. Guests who have not yet departed will receive a complete refund and should visit our website after 12pm on Labor Day for details on receiving their full refund.
- Refunds will not be processed at either ticket office on the day of the event.
Lighthouse Cruises
Guests have the option to cancel (refund or exchange) Lighthouse tickets up to 48 hours prior to the cruise date and time. Every attempt will be made to assist guests wishing to reschedule for a later cruise date and time. Please call 231.436.5023 or email our cruise department to cancel. Lighthouse Cruise tickets are completely non-refundable after the 48 hour window.
4th of July Fireworks Cruises
All 4th of July Fireworks Cruise tickets are non-refundable and non-transferable.