Ticket Purchase Policies

By completing a ticket purchase, you are agreeing to abide by the Ticket Purchase Policies noted below.

Ferry Tickets

  • All ferry tickets are completely non-refundable.
  • Each ticket is a limited revocable license and may be nullified at the sole discretion of the sponsoring organization.
  • Please check the selected schedule information carefully before completing your purchase; ticket purchases are final and are not refundable or changeable.
  • There will be no refund or reschedule for any unused services.


Scheduled Cruises (Lighthouse, Night Sky, and 4th of July)

  • Lighthouse Cruises are refundable 48 hours prior to the cruise departure. Night Sky and 4th of July Cruise tickets are completely  non-refundable.
  • On board concession stand availability is subject to change throughout the 2022 season. We highly suggest reviewing any updated information on our website prior to your arrival.


Personal Property

  • Shepler’s Mackinac Island Ferry is not responsible for lost, stolen or damaged property.
  • E-Bikes are NOT permitted on Mackinac Island.  As it is stated here, tickets will not be refunded for partial transportation of E-Bikes if an E-Bike is seized on Mackinac Island.



  • All paid parking is completely non-refundable.