Terms and Conditions

By completing a ticket purchase, you are agreeing to abide by the Ticket Purchase Policies noted below.

 

Ferry Tickets

• • • All ferry tickets are completely non-refundable.
    • Ticket prices subject to change without notice.
    • Tickets are valid from date of purchase through Oct. 31 of the current year.
    • There will be a $2 booking fee associated with all tickets online or in-person.
    • Each ticket is a limited revocable license and may be nullified at the sole discretion of the sponsoring organization.
    • Tickets (including Island add-ons) ordered online will be presented in one QR Code provided in an email confirmation.
    • Please check the selected schedule information carefully before completing your purchase; ticket purchases are final and are not refundable or changeable.
    • There will be no refund or reschedule for any unused services.

Scheduled Cruises (Lighthouse, Sunset, and 4th of July)

Lighthouse Cruises are refundable up to 48 hours prior to the scheduled departure date. Sunset Cruises and 4th of July Fireworks Cruises are non-refundable once tickets have been purchased. Tickets for Lighthouse Cruises, Sunset Cruises and 4^th of July Fireworks Cruises are transferable up to 48 hours prior to the scheduled departure date. All cruise durations are subject to change without notice while underway, based on the Captain’s discretion and lake conditions. Onboard concession stand availability may vary throughout the current season. We recommend checking our website prior to your arrival for the most up-to-date information.

 

Personal Property

Shepler’s Mackinac Island Ferry is not responsible for lost, stolen or damaged property.

Shepler’s and its cast members handle all baggage with diligent care. In spite of due diligence, damage might happen under certain circumstances. However, Shepler’s does not accept liability for conditions that result from normal wear and tear such as scratches, minor cuts, dents, and/or damage to checked luggage such as:

• • • Broken wheels or feet
    • Loss of external locks
    • Pull straps, hooks, & security straps
    • Zips or locks, damage resulting from over packing
    • Damage to retractable luggage handle
    • Fragile or perishable items damaged during transport
    • Items unsuitably packed or unsuitable for transportation.

Shepler’s does not charge a fee for luggage handling, therefore we do not claim responsibility when it is lost or damaged. However, we will keep an eye out for this item and contact you should it be found.

Please note E-bikes on Mackinac Island are prohibited, with some exceptions. It is your responsibility to view those exceptions at cityofmi.org or call 906-847-3300 directly. Shepler’s Mackinac Island Ferry is not responsible should your E-bike be impounded or fines if you are ticketed. Bike tickets will not be refunded for partial transportation of E-Bikes if an E-Bike is seized on Mackinac Island.

Parking

All paid parking is non-refundable

 

General

By purchasing or using a ticket, passengers acknowledge and assume the inherent risks associated with passenger transportation, boarding and disembarking vessels, use of parking and luggage facilities, and related transportation services. To the fullest extent permitted by law, Shepler’s Mackinac Island Ferry shall not be liable for injuries, losses, damages, or death arising from the inherent risks of such activities.

To help ensure a comfortable experience for all guests, appropriate attire is required on all Shepler’s properties, including parking facilities, docks, terminals, and aboard vessels while underway. Shirts, shoes, and suitable cover-ups must be worn at all times; swimsuits alone are not permitted. Shepler’s reserves the right to refuse service to guests who do not comply with this policy.

 

Sip n’ Sail

In partnership with Sip n’ Sail, please note that our terms and conditions differ from those of Sip n’ Sail. Be sure to review Sip n’ Sail’s Terms and Conditions during the ticket purchasing process when planning your cruise.